Insurance Industry Managed IT Services

In the complex and rapidly changing insurance industry, IT best practices are essential for staying ahead of the curve and delivering value to clients. By adopting these practices, insurance professionals can optimize policy and workflow management, enhance communication and collaboration, ensure data security, adapt to remote work trends, and leverage emerging technologies. A trusted partnership with a skilled managed IT service provider will offer valuable guidance on how IT best practices can improve performance, efficiency, and innovation for your business. The insurance industry has specific challenges and opportunities which we are eager to explore with you. We are passionate about equipping insurance professionals with the knowledge and strategies needed to use IT effectively within the unique needs of their industries, positioning you for success in a digital-driven future. Two areas of particular interest are ERP systems and cybersecurity.

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IT Services

Insurance Industry Managed IT Services

In the complex and rapidly changing insurance industry, IT best practices are essential for staying ahead of the curve and delivering value to clients. By adopting these practices, insurance professionals can optimize policy and workflow management, enhance communication and collaboration, ensure data security, adapt to remote work trends, and leverage emerging technologies.

A trusted partnership with a skilled managed IT service provider will offer valuable guidance on how IT best practices can improve performance, efficiency, and innovation for your business.

The insurance industry has specific challenges and opportunities which we are eager to explore with you. We are passionate about equipping insurance professionals with the knowledge and strategies needed to use IT effectively within the unique needs of their industries, positioning you for success in a digital-driven future. Two areas of particular interest are ERP systems and cybersecurity.

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IT support for the insurance industry
IT services for insurance brokers
insurance broker IT support

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SAP erp support for insurance

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Insurance ERP Support

There is a mountain of information to catalog and track for those in the insurance  industries. This is where a strong ERP system enhances an organization’s ability to efficiently do business with and support their clients. An ERP will integrate and automate core business processes, such as policy management, client servicing, accounting, and reporting. 

The below ERP options cater to specific needs within the insurance industry, and the value they bring varies on factors such as operational complexity, scalability, and integration capabilities.  Some things to consider are where the data is stored, how it is accessed, and how it is secured.  

Applied Epic

Known for its comprehensive features tailored specifically for insurance brokers, Applied Epic offers functionalities for policy management, client servicing, accounting, and reporting.

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Vertafore AMS360

This tool focuses on agency management, offering solutions for customer relationship management, policy administration, and accounting, catering to the needs of insurance brokers.

Salesforce Financial Services Cloud

While not a traditional ERP, Salesforce offers robust CRM solutions tailored for the insurance industry, enabling brokers to manage client interactions, policies, and streamline sales processes.

Guidewire InsuranceSuite

Although more prevalent among insurers, some brokers utilize Guidewire for its policy, billing, and claims management capabilities, especially those dealing with a significant volume of policies.

SAP for Insurance

SAP’s ERP solutions encompass a range of modules, including policy management, claims processing, and financial accounting, providing a comprehensive suite for managing insurance operations.

At EC Managed IT we have found, in the day-to-day operations of insurance brokers in Canada, that the vast majority of brokers are leveraging Applied Epic. We have extensive experience working with and supporting clients using various implementations of this specific ERP. From on premise, supporting migrations to the cloud versions, and advanced items such as automating updates for browser extensions, EC can provide a clear IT foundation and support for the ERP system most important to insurance brokers. Most importantly, while we enable the strategic direction of your company, we also love to support your users seamlessly. 

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Cybersecurity Specifics

The insurance industry is one of the most targeted sectors by cybercriminals as it handles sensitive and valuable data of millions of customers and businesses. A data breach or a ransomware attack can have devastating consequences for an insurance company, such as reputational damage, legal liability, regulatory fines, and loss of trust. Moreover, as the insurance industry evolves and adopts new technologies such as cloud computing, artificial intelligence, and internet of things, it also faces new and emerging cyber threats that require constant vigilance and adaptation.

That’s why EC Managed IT offers comprehensive and customized managed cybersecurity solutions for insurance companies, based on industry best practices and standards. We help you protect your data, systems, and network from unauthorized access, theft, or sabotage, by implementing multiple layers of security across your IT environment. 

  • This starts with sitting down together to discover your business needs and unique operations.
  • It builds with full network analysis and risk assessment.   
  • This includes many security layers such as firewalls, intrusion detection systems, endpoint security solutions like MDR, encryption, remote access needs, and regular system updates and patching to ensure a robust cybersecurity posture.
  • Advanced options such as internal and external penetration testing are available to set in place on a yearly or even quarterly basis.  
  1.  

 

Compliance:  If you are in the insurance industry, you are very aware of the nature of cybersecurity insurance and the needs for those applying for coverage to have strong governance and compliance.  

We offer a cyber insurance readiness program that sets the stage for successfully obtaining both initial coverage and seamless renewals. 

 

  1. Level up:  Monitoring and detecting malicious activity can be significantly enhanced with a SIEM (Security information and event management) and a SOC (security operations centre) monitoring them 24/7. 

Endpoint Security:  Insurance companies often have a distributed workforce using various endpoint devices, including laptops, mobile devices, and server environments. Each of these endpoints can become an entry point for cyber threats. 

Implementing strong endpoint security measures, such as endpoint detection and response (EDR) solutions, helps monitor and protect endpoints from malicious activities and potential data breaches.   

Level up:   These services can be significantly enhanced with a SOC (security operations centre) monitoring them 24/7.   EC Managed IT’s base level of Managed Detection and Response includes this service. 

Find Out How Our Top Cybersecurity Specialists  Can Help Protect Your Insurance Business.

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Our Experience

We are trusted with supporting and securing over 700 users just within the insurance industry. This is across many different companies with specific niches. Whether you are in Toronto, Vancouver, or anywhere else in Canada, we have the skill, know how, and team to support your business growth.  

We are also Cybersecure™ Canada certified. This shows our commitment to not only talking the talk, but walking the walk. We expect the best out of our team and internal practices in order to provide the best security and support to you.

Real world demonstrated expertise

One of our clients approached us looking for guidance to switch from Applied Epic’s Desktop application to the browser interface. We worked with the client to simplify this process for their end users. Our team was able to deploy the system changes en masse, freeing up our client’s internal resources. No longer were the end users responsible for the installation and configuration of the required components, as our team automated the initiate install. We now proactively manage all relevant component updates for the client according to Applied’s release schedule. This eases the client’s workload, boosts their productivity, and enhances security by restricting end user permissions through automation. 

We are passionate about IT consulting and collaborating with insurance companies. Get in touch with us today to discover the advantages our managed IT services and cybersecurity solutions can bring to your business.

FAQs

Got questions? We've got answers.

Managed IT services can help insurance companies comply with various regulations and standards, such as PCI-DSS, HIPAA, GDPR, and SOC. Managed IT service providers can offer comprehensive solutions such as data encryption, backup and recovery, firewall and antivirus, identity and access management, and audit and compliance support. By continuously monitoring and updating systems, managed IT service providers ensure that security and compliance requirements are met.

Managed IT services can improve the customer experience and satisfaction for insurance companies by providing reliable, fast, and convenient IT solutions. Managed IT service providers ensure that the websites, applications, and platforms of the companies are consistently available, responsive, and user-friendly. They can also provide cloud-based solutions that enable customers to access their accounts and services anytime, anywhere, and from any device. Additionally, by integrating advanced tools such as chatbots, AI, and analytics, managed IT services also enhance customer interaction and personalization, providing a seamless and tailored experience.

Managed IT services can reduce costs and risks for insurance companies by outsourcing the IT tasks to experts who can deliver high-quality and efficient solutions. Managed IT service providers can help the companies save money on hiring, training, and retaining in-house IT staff, as well as on purchasing, maintaining, and upgrading hardware and software. They can also help the companies avoid the risks of downtime, data loss, cyberattacks, and legal penalties by providing proactive and preventive IT solutions, enhancing the overall security and reliability of the company’s IT infrastructure.

Managed IT services can increase productivity and innovation for insurance companies by freeing up their time and resources to focus on their core business functions and goals. By outsourcing routine and complex IT tasks such as network management, system administration, software development, and technical support to experts, companies can concentrate on improving their products, services, and processes. Also, managed IT services can leverage the expertise and technology to the table, enabling insurance companies to adopt new and innovative IT solutions that provide a competitive edge.

Insurance companies can choose the best managed IT service provider for their needs by considering the following factors: the experience and reputation of the provider in the industry, the scope and quality of the services offered, the availability and responsiveness of the support team, the security and compliance measures implemented, the flexibility and scalability of the solutions, and the cost and value of the contract.

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Our Managed IT Services

IT Consulting

IT Consulting

Our on-site team of accredited Technical Specialists hold multiple designations with decades of combined experience across a multitude of networks.
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Hybrid Work

Hybrid Work

Enable your business by adapting to todays hybrid digital workspace creating a productive and efficient workplace environment.
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Cyber Security

Cyber Security

24/7/365 Security Operations Center (SOC). Certified experts continuously monitoring your environments and responding to potential threats.
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Data Backup

Data Backup

Data Backup The 3-2-1+ backup rule remains a tried-and-true method for ensuring integrity of data that is essential for disaster recovery.
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Managed IT Services

Managed IT Services

Microsoft, Physical and Azure Cloud Server Solutions, Migration, Network Security & Backups, System Management & Support.
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Microsoft 365

Microsoft 365

Increase productivity and streamline processes with Microsoft 365 business productivity applications from Office 365 apps to SharePoint and the Azure Cloud.
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Cloud Migration

Cloud Migration

Our acredited in-house Cloud Solution Architects have extensive experience in cloud environments for small, mid-size, and enterprise level businesses.
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IT Infrastructure

IT Infrastructure

Asses your network with enhanced visibility, optimization and automation. Reinforcing IT operations, identifying Anomalies and automating solutions.
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Mergers & Acquisitions

Mergers & Acquisitions

EC Managed IT can assist in building a comprehensive IT roadmap relieving you of the intricacies that arise from a Merger & Acquisition
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Outsourcing Your IT Needs

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CIO President, Online Restoration

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Carol Longmuir

Director of Finance, BC Lions

“I am very happy with the Technician’s that solve any issues. They go above and beyond to make sure everything is good. They are keen on being proactive and staying ahead of potential issues. From top to bottom kudos to all of them! Thanks Guys!”