Remote IT support allows technicians to monitor, troubleshoot, and resolve issues on devices, networks, and systems without being on site. This is ideal for small and medium sized businesses across Canada.
Key Steps
1. Initial Setup and Onboarding – Assess IT environment, install remote tools, configure cloud/on prem/hybrid systems, and ensure cybersecurity compliance.
2. Continuous Monitoring – 24/7 performance, security, and health monitoring using tools like EDR, antivirus, DNS filtering, and automated alerts.
3. Issue Identification & Diagnosis – Connect remotely, run diagnostics, access logs, and validate threats like phishing or ransomware.
4. Resolution & Maintenance – Apply fixes, updates, malware removal, backup restoration, performance tuning, and schedule on site visits if required.
5. Reporting & Follow Up – Provide summaries, recommendations, and system health reports.
Business Benefits
1. Cost effective alternative to in house IT.
2. Faster response times.
3. Enhanced security.
4. Scalable for growing companies.
5. Minimal disruption to daily operations.