1. Introduction

EC Managed IT is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, store, and protect personal information obtained through our SMS messaging services. By opting in to receive SMS messages from EC Managed IT, you agree to the terms outlined in this policy.

2. Information We Collect

When you opt in to receive SMS messages, we may collect the following personal information:

• Your mobile phone number
• Your name (if provided)
• Any information you voluntarily provide via SMS

3. How We Use Your Information

We use your information to:

• Send service-related updates, support ticket notifications, appointment reminders, and follow-ups
• Respond to your inquiries and provide customer support
• Improve our services and communication

We do not use SMS for marketing or promotional purposes unless explicitly stated and separately consented to.

4. Consent and Opt-In

You must provide explicit consent to receive SMS messages from EC Managed IT. Consent may be given by:

• Texting START to our support number
• Checking the SMS opt-in box on our website or service forms

Your consent is specific to SMS and not bundled with other services.

5. Message Frequency and Charges

Message frequency varies depending on your support needs. Standard message and data rates may apply based on your mobile carrier plan.

6. Opt-Out Instructions

You may opt out at any time by texting STOP to our support number. You will receive a confirmation message and no further texts will be sent to your number.

7. Help Instructions

For assistance, text HELP or contact us at:

• Email: support@ecmanagedit.com
• Phone: 604-888-7904
• Website: https://ecmanagedit.com/support 

8. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except:

• SMS service providers for message delivery
• Legal authorities when required by law

All third-party providers are contractually obligated to protect your data.

9. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including encryption and secure storage.

10. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data by contacting us.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website and communicated via SMS when appropriate.